1.1. Introduction

Delegatoo (“we,” “us,” or “our”) is a product and brand operated by Movevirtual LLC, a company registered in Delaware. Delegatoo is a “doing business as” (DBA) name of Movevirtual. Movevirtual (doing business as Delegatoo) operates the platform and services available at delegatoo.com and app.delegatoo.com. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights when you use our services. By using Delegatoo, you agree to the practices described in this Privacy Policy.

1.1.1 Data Controller

For the purposes of applicable data protection laws, including where relevant the GDPR and UK GDPR, Movevirtual LLC is the data controller responsible for your personal information. This means Movevirtual determines how and why your personal data is collected, used, and protected in connection with the Delegatoo platform.

1.2. Information We Collect

We collect information in two ways: information you give us directly, and information generated automatically when you use the platform.

1.2.1. Information You Provide

Account registration:

• Full name and email address

• Profile picture

• Account type (Client or Virtual Assistant)

Virtual Assistant profile and application:

• First and last name, pronouns, location, and timezone(s)

• Professional bio, years of experience, industries, and top skills

• Tools, software, and AI tools you use

• Weekly availability, preferred working hours, and hourly rate range

• Languages spoken and English proficiency level

• Client-facing experience details

• Resume link, portfolio link, LinkedIn profile URL, and video introduction link

• Screening question responses (e.g., what makes you great, problem-solving examples)

• How you heard about Delegatoo

• Consent to promotional content

Client profile and onboarding:

• Company name and role/title

• Reasons for using Delegatoo and tasks to delegate

• Tools and platforms you require VAs to know

• Timezone preference, expected weekly hours, and comfortable hourly rate

• VA preferences and hiring timeline

Job posts:

• Job title, description, hourly rate range, commitment type, work location

• Required skills and preferred tools

• Your name and email as associated with the post

Applications:

• Cover message, proposed rate, availability, hours per week

• Relevant skills and work sample URLs

Messages and conversations:

• Full content of messages exchanged between Clients and VAs

• File attachments and their metadata

• Message edit history

Invoices:

• Invoice number, line item descriptions, quantities, unit prices, and totals

• Currency, due date, notes, and status

• PDF copies of invoices stored in cloud storage

Reviews:

• Star rating and written review content

Support tickets:

• Your issue description and any information you include in your support request

Waitlist submissions:

• Name, email, company name, role, and hiring preferences

1.2.2. Information Collected Automatically

Account and session data:

• IP address and browser user agent (collected per session for security purposes)

• Login timestamps, last-seen timestamps, and session duration

• Daily activity dates (used to calculate platform milestones)

Usage and behavioral data:

• Pages you visit, actions you take, and features you use — collected via PostHog (see Section 6)

• Job views, saved jobs, and favorited VA profiles

Push notification credentials:

• If you opt in to push notifications, we store your browser push endpoint URL, encryption keys (p256dh and auth), and device user agent. This data is used solely to deliver notifications and is removed when you unsubscribe.

Uploaded files:

• Files you upload (e.g., profile pictures, invoice PDFs) are stored on Cloudflare R2, our cloud storage provider. Files are referenced by a storage key tied to your account.

1.3. How We Use Your Information

We use the information we collect to:

• Create and manage your account

• Match Clients with suitable Virtual Assistants

• Enable messaging, invoicing, and job applications between users

• Send transactional emails (e.g., account verification, OTP codes, invoice notifications, onboarding emails)

• Send push notifications about messages, invoices, applications, and jobs (only if you opt in)

• Improve platform features and user experience

• Process payments and manage subscriptions through third-party payment providers such as Stripe, on behalf of Movevirtual (doing business as Delegatoo)

• Categorize VA skills using AI-assisted matching (see Section 7)

• Detect and prevent fraud, abuse, and policy violations

• Respond to support requests

• Comply with legal obligations

1.4. Legal Basis for Processing (EU/UK Users)

If you are located in the European Union or United Kingdom, we process your personal data under the following legal bases:

• Contract performance — to provide you with the services you signed up for

• Legitimate interests — to operate, secure, and improve the platform, and to send relevant platform notifications

• Consent — for push notifications and analytics tracking (you may withdraw consent at any time)

• Legal obligation — where we are required to process data by law

1.5. Data Sharing

We do not sell your personal information.

We share your information only in these circumstances:

Between platform users: When a Client views a VA profile, or when a VA applies to a job, relevant profile information is shared with the other party as part of the normal operation of the marketplace.

Movevirtual (doing business as Delegatoo) works with a limited number of trusted third-party service providers to operate the platform, including hosting, analytics, communications, and payments. These providers are given access only to the information necessary to perform their functions and are contractually obligated to protect your data. A list of key sub-processors may be provided upon request or updated within this policy.